{"id":73,"date":"2021-10-22T11:19:57","date_gmt":"2021-10-22T09:19:57","guid":{"rendered":"http:\/\/echodevelopment.net\/corvus\/?page_id=73"},"modified":"2022-11-05T14:23:43","modified_gmt":"2022-11-05T13:23:43","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/smarthome-competence.center\/en\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity.<\/strong>\r\n

Right of withdrawal<\/h2>\r\nYou have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must inform us (RAIT GmbH, c\/o Smart Home Competence Center, Hoehenstr. 21, Platz Nr. 27, 70736 Fellbach, Germany, telephone number: +49 711 91229840, fax number: +49 711 91270456, E- E-mail address: dialog@rait.ag) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. You can also electronically fill out and submit the model cancellation form or any other clear statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.\r\n

Consequences of revocation<\/h3>\r\nIf you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.\r\n

Exclusion or premature expiry of the right of withdrawal<\/h4>\r\nThe right of withdrawal does not apply to contracts<\/strong>\r\n